If I could give no stars I would. After receiving a letter from Parcelforce towards the end of January, I tried to pay the customs charge online. The number issued by Parcelforce was not recognised by their system. I tried to pay by phone, both by the automated service and by speaking to an operator but was unable to, as the number was not recognised. When the operative tried to find my order by post code it crashed the system. They said they would call me back. They did not. I have emailed and called the Parcelforce head office and relevant depot repeatedly since then, sometimes twice a day. Each time I would contact you by email I was referred to the depot. Each time I spoke to the depot the system would crash or the person would "look into it and call me back" which would then fail to happen. The one instance when I did receive a call from someone at Parcelforce, they heard me say hello three times (I could hear them breathing) and then they hung up. I suppose they wanted to leave a voice mail rather than talk to me. At each step I have been polite and tried to offer alternatives to get things moving - could parcelforce open a new tracking record which I would be able to pay on? Not possible. Could I pay the driver in person? Not possible. Today I have tried to arrange visiting the depot (which is a three hour drive away for me) to ensure that someone would be in to meet me, and I have been told the parcel is going to be returned to the US (the origin of the poster). I have bought my concern that the parcel would go back to the US, but was assured that this would not happen, as they were "looking into it". I have been trying to pay you for weeks. They have blocked me from doing so with your own systems at every point. No one at Parcelforce can offer me any solutions.