Driver delivered a very expensive item (£255) to the wrong address and when went to retrieve the item the person who signed for said item was "out". Have had to keep phoning for updates to which the last person I spoke to didn't seem overly concerned about the matter and just said that the driver posted a slip through the door requesting they contact him to arrange a pick up. I have no guarantee that they are going to do this, for all I know the person who has accepted this item could easily have resold it now. I have absolutely zero faith in Parcelforce now and it's put me off even ordering from eBay now as this isn't the first time something has gone wrong but never to this level. How the hell in this day and age where sat navs are pretty much a standard feature that this could have happened is beyond me. My advice is avoid Parcelforce at all costs, especially when ordering anything expensive.