I arranged via the redelivery part of the parcelforce website for free redelivery of my parcel, the date of Saturday 8th April was given as an option for free delivery, I then receive a phone call from an unknown number at 19:30pm on 07/04/17 stating that I would have to pay an extra £12 for the Saturday delivery! The caller (Daniel Jones) stated my parcel would not be released unless I paid! 1. I wouldn't part with money when being asked from an unknown caller / phone number! 2. Your website gave ME the option of FREE Saturday delivery! I find your whole process totally flawed and misleading to customers, total unacceptable business ethics. I have lost all confidence in the parcel force business model and would not use your services again. Tomorrow I will make the journey to your Shrewsbury depot and do the job that your business cannot achieve. Very poor.