We were informed that our claim for compensation had been rejected! This is preposterous! Absolutely neglectful and beyond belief for such a large company as PARCELFORCE WORLDWIDE would take such a negative stance. We are artists. Our screen-print the company damaged through it's negligence was adequately packed with 4 layers of double skinned corrugated cardboard, paper and tape. (Contrary to your letter, the print had an internal layer of cardboard packaging). The parcel was clearly marked "FRAGILE". Anyone can clearly see the parcel was well packed but neglectfully carried by your company. It is plain to see our parcel was pierced by a sharp metal object!! We would have needed to use a heavy wooden crate to withstand such force! This was borne out by the recipient's report. The parcel was also insured for £300 against damage as part of the contract we made with the company. We note that the damage and the parcel has not been inspected by any representative from ParcelForce. We have not only lost a very important print from our limited edition of 24 prints and had to replace it with another. Then pay for more shipping and insurance. Waste hours of time communicating with the company through it's extensive and detailed website. Then repeat the same information on paper through the post. Photograph everything for the company's inspection, etc, etc. ParcelForce system of investigating this claim puts all the onus on the customer while the company sits back and casually rips us off completely! Clearly, ParcelForce does not care about it's customers or the safety of the goods carried but clearly do care about the money - well so do we. ParcelForce is negligent and has such a supercilious approach to it's customer relations! We have appealed against the decision and claim the compensation of £300 we insured the item for. Btw. Our gallery confirms the market value of the print is £500.