Pathetic service . On several occasions have received failed delivery text messages without a failed delivery note at the door , which is of cause when we are at home . Had a similar experience this morning when were expecting the delivery , and again got a failed delivery text message but no failed delivery note as several times before . So rang the local office spoke to customer services said the driver claimed he came to the door but did not get a response which is magical as we were all in, eventually spoke to manager who got the item delivered within 15 minutes. The delivery Driver could not be bothered coming up the drive to deliver the item which weighed probably 2 kg or less . The customer services staff first tried to buck the responsibility when asked for accountability continue to do the same, however the manager was excellent responded immediately delivery was made straight away. Shame on Parcelforce when we pay you your fees that we have to go through this lengthy process to get exactly what you are charging us for in the first place. Eventually that I will delivered claimed that his friend had go to our neighbours door which was a bit of a yarn . Demonstration of their incompetence if a delivery guy can't deliver to an address mentioned on the parcel what more can we say .