Ordered a bottle of champagne for my son's birthday and was initially impressed with the text message updates that I'd received from parcel force informing me that the parcel would be delivered to my son between 8am and 9 am. I phoned my daughter-in-law to make sure she was home so the delivery driver didnt miss her. Then I received a text from parcelforce saying the delivery driver had called at my son's home and no one was available to accept the delivery and they'd popped a card in giving instructions on what to do next. This is a total lie as the driver hadn't called and no card had been left. My daughter-in-law was still waiting. I then phoned parcelforce to ask what had happened. Was left on hold for 10 minutes then spoke to someone about my son's gift. He waffled on and just couldn't understand what had happened then suggested that my daughter-in-law go to the post office herself to see if the parcel had been left there, but with no delivery card how could she do this and why should she go out of her way for there incompetence. Then the parcel force representative asked for my daughter-in-laws phone number so the driver could rearrange delivery. I actually gave him her number 7 times before he got it right. At this point my son still hasn't got his gift !!!! I'm so disappointed as I wanted to surprise my son on his birthday and needed his gift to be delivered on this specific day because he was going away for the weekend. Message to parcel force. Stop telling lies about deliveries and get it right first time !!!!