Utterly inept & I suspect economical with the facts. I ordered some hiking shoes from a firm in Germany. All went well- tracked beautifully until arriving in U.K & then it fell into hands of Parcelforce. On Monday my tracking informed me an attempted delivery had been made at 15:33. No such event- no knock on door & no failed delivery card. Sent an e mail to Parcelforce queries. Reply arrived at 15:33 on Tuesday-uncanny! They said it was out for delivery this day & it may be a training issue. Shortly after parcel arrived. Obviously there was no failed delivery on the Monday.