Everything went fine in shipping four parcels from Texas U.S.A. and through UK customs until Parcelforce got hold of them! Called to get the reference numbers as they use different numbers to the tracking numbers for payments. One number would not be recognized by their system so I called again, got transferred to Newcastle where no one picked up the phone and the call got redirected to Preston! Called back after the weekend and was told the number was not "live" and they would have to call I.T. to have it corrected, or I could go in and pick the parcel up myself! I'm in Texas! They couldn't take a card payment over the phone as their system is all electronic. Terrible service and one that makes me ashamed that my fellow Brits should run such a slack operation. I don't blame the ground "troops" but as with many companies today, poor management by people out of touch with the real world.