I used the parcel tracker site and found the Item which had come from Germany saw the item was planned for a route out for delivery I immediately contacted the customer service team to advise that because they have no text messaging system of notification of intended delivery I would not be at the address to sign asked if they could contact the driver waste of time my deliveries are now regularly just left at the local post office which is inside a remote Tesco express store the post office counter staff member is a very petite lady and the package weighs 25kg she can not lift it and I have to go into the back room behind the counter against all security arrangements I have had to rate them one star that's not my opinion they are a total disgrace there should be a minus 25 star rating for people to use probably for most reviews on this site, Can we all start to get this out on media I am now constantly asking my suppliers to not use them I am asking my european suppliers to use hermes international a far superior service this company needs to be put out of business.