Ordered express delivery, and was home the day it was meant to be delivered. Checked the website for a delivery estimation and saw that delivery had been attempted. Turns out they had tried to deliver it to the wrong address and given up. When I finally found the "sorry we missed you" card it was illegible. Called to rearrange delivery for after the weekend, and again was home for delivery. At 6pm I called up and there was no record of the redelivery request! Asked to speak to a manager and they put me through to another person with no managerial power. What a joke! Who knows when my parcel will arrive...