After my initial review and complaint on the 15th August and calling parcelforce on the 16th August only to be told that the parcel would be collected from the post office where the driver left it and be delivered to my address between 4-5pm, I had an appointment for my cancer review at 4.15pm and had to attend without my husband as he had to wait for the delivery. Then today the 17th I get a letter from parcelforce, not an apology as I expected for the terrible service but telling me how and where to collect my parcel with the collection card inside the letter I could not believe what was in the envelope, but that was delivered to my address by a far superior company, parcelforce are a joke but not funny, there service is the worst I have ever had the displeasure to be at the receiving end of, they lie are lazy and their customer care/service is 0. When I checked the tracking on the 15th it stated that the delivery was ot attempted and that it was left at a post office in the next town at 17.08, my local post office is a couple of hundred yards from my home but as the driver could not make it as far as my address( maybe van broke down at other post office, they might have been taken ill or it could just be that they do not care about delivering the items or their customers), I would take the latter, on checking the tracking on the 16th it had been changed stating that a delivery was attempted at 16.03 and it was dropped at a post office over a mile away at 16.36, I know this not to be true as talking to parcelforces customer services they admitted that it stated on the system on the 15th that delivery was not attempted. The sooner this company goes out of business and more competent companies take over the better as they just do not care at all, I will never use them and I would advise no-one to use them, get a company that will look after your item and look after their customers, parcelforce never will unless they get a new delivery workforce and that is not going to happen.