This company is getting worse, going through the procedure online to claim is an absolute joke too. Repeatedly asked for an upload of my receipt which was done 4 times, they don't converse at all and use automated replies because they're obviously overwhelmed with complaints. Not once did I have a proper reply to my query using the message feature on there. I used express 48 which took 7 days due to incompetence of reading a Shipped FROM address and not the ship TO address, causing problems for a £114.00 refund on the item I was shipping as it needed to be back in time. I'm yet to even get an apology from parcel force, my online claim now shows as "closed" and im to receive a pittance percentage back of my postal charges. No message of how or why they reach the amount, ... no option for me to include the details of how their delay had a knock on effect. Im actually more angry about the online claims procedure, it's robotic, uncaring and ignorant.