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George
My friend paid almost £80 to send a parcel of sentimental value, we trusted parcelforce. It was posted from Dorset, UK to Tbilisi, Georgia, on 26/08/2017, today is 29/09/2017 and the parcel has not arrived in Tbilisi. I have gone to Tbilisi Central Post Office twice and the parcel is not there. I have written to parcelforce customer services twice and they keep telling me the parcel would be delivered between 9-14 days as it was sent on global value, well it's been 26 days and nothing. They say 'global value' can't be tracked, why give customers tracking number for a parcel you can't track. You sold us a lie as this was never explained. Is this the worst service ever? Please locate my parcel and either keep at Tbilisi Central Post Office for me to collect or return to sender in Dorset, UK. I don't want a refund, I want my parcel and I'm not a happy bunny! Ref no: CP631541603GB
7 years ago
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Parcelforce has a 1.2 average rating from 2,921 reviews

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