Worst experience ever. I had decided to send some items with them, including some bottles, that were properly wrapped and cushioned in the box, a porcelain cup that was also bubble wrapped. And the box was labeled fragile all over. It was going fine, the next day at 8AM the parcel already reached Basignstoke depot and it was safe. Suddenly at 14 the next day it was labeled as damaged. Only one small bottle broke, but I was given a really shitty photo to prove, where one cant see shit. No photo of the broken saucer, they repackaged my goods into a different box, claiming the old one was ruined - i cant see 250ml bottle ruining quite a big box that bad... basically they did not provide prove. They rejected my claim to the losses, and pushed the blame on me that I didnt pack the items correctly. Really really bad service. I would only advice to send hard items and cheapest way possible. Basically dont user parcel force, go royal mail then :)