i missed a delivery and went on line to arrange a re-delivery. took the morning off work, but guess what? the parcel didn't arrive! i rang the depot to be told"you are better off ringing, the on-line service doesn't work that well" the advisor i spoke to said they would deliver the following day, and i arranged for the parcel to be left with a neighbour ( who waited in especially to receive it). but of course the parcel never arrived! i again rang the depot to be told " sorry the driver forgot to put it on his van", but we can deliver tomorrow. i informed him that i was at work, and wouldnt be able to take the delivery, so arranged with him for it to be delivered saturday morning. i was told they would waive the charge for the inconvenience. and lo and behold the parcel has been delivered this morning (friday) to my neighbour who luckily was in! this company is shambolic, and don't have a clue what they are doing! i have been informed that the parcel is very badly damaged, and i am hoping the contents are still intact. i suppose i should be grateful it has arrived at all given the total ineptitude of this company. on-line retailers should take note, as any offering services using parcel force will not be getting my business! try Hermes they are much better!!