Absolutely useless! Paid over £30 for Global Value service to deliver a small parcel to Cape Town. Was advertised as a 7 day turnaround. When I tried to track the parcel using the tracking number they sent me, I was told that there was 'no tracking for this service'. I phoned them and was passed to the international desk where they gave me the number of the Cape Town depot. my recipient has tried to call them several times, but there is never any answer. We have now waited for over a month and the parcel has still not been delivered. I tried to claim but the claims process is extremely complex and obviously designed to make it impossible. I will never use this company again.