i'm in kenya, normally import goods under a reshipping agent to the uk, who then ships them to me in kenya, bought item on ebay from seller in hong kong and had it sent to uk, seller used parcelforce, they received the package and held it since the 13th of September citing need to clear custom fees, as of this time i had severed relationships with my shipper (kotecargo), i contacted parcelforce asking whether there was a way i could pay for the duty, since kote wasn't willing to help, parcelforce said their policy barred them from accepting payments from me, and if kotecargo (consignee) didn't claim/pay duty package would be resent to sender after 21days. this was despite me proving that in fact the item belonged to me, they insisted on me contacting kote and request them to avail payment information conveyed to them via a letter, they might just as well have sent a raven or pigeon. it's only after close to 5 days of constant email correspondence did i manage to get the item reference number, that has allowed me to pay for the duty and get my item released. the manner in which this case was handled and the amount of agony it caused is completely hideous and an acceptable of such a company, the level of bureaucracy and indifference to customers is appalling. i really hope no one else has to go through this. guys, just walk and deliver your packages, say from hong to the uk yourself, i bet you'd encounter far less pain than parcelforce is capable of causing you. Alex