What a shambles of a company! I'd like to give them a negative rating. Wanted parcel collected from home (Friday/Surrey) & delivered to Reading next day as it was needed first thing Monday morning. Firstly they quote you for that service, but then when you ring to place order, they say they can't do it for what was quoted and double the price, which i paid by Debit Card over the phone. Parcel due to be collected between 1-6 pm. Waited to 6:30 then rang Customer Services. They tried ringing depo without sucsess but said they would email depot who would get back to me. Rang Cust. Ser. again at 7:15 but they were now closed. Rang again 8am Saturday & was transfered to depo, where I was then told that collection couldn't happen until sometime Monday! Too late. Asked for refund onto my debit & was told I needed to register online and put in a request! Took a month of filling out forms to get a refund. Ended up driving to Reading Sunday morning to deliver parcel in person. I beg you, please don't ever use this company unless you really enjoy stress and aggravation and love needlessly wasting hours of your time!!