Urgent medication sent from Italy for my dog whose retinas are bleeding, a rare disease, expensive meds. Saw that it was Parcelforce and my heart sank. Friday, home all day, delivery did not appear. Driver claimed he attempted and left a card. No card. No attempt,. Not the first time, clearly driver was lying to clock off early on Friday. Astonishing that Parcelforce vans are not tracked like DPD, if one of their drivers lies about trying to deliver they will know they are lying, that's why they always deliver. And on time. Customer service tried calling him 4 times but not picking up, probably in the pub by then. They promised a delivery upgrade, Saturday before 1pm. They promised it. Nothing arrived. Another call to customer service, parcel not out for delivery at all until Monday. Shaking with frustration. Tommy, my dog, continues suffering. Thanks a lot Parcelforce.