Unacceptable service. I was suppose to receive two 30kg box, sent from the UK on the 9th of October 2017 to France to arrive as guaranteed by the the company 3-4 working days later. The packages didn't arrive until the 24th of October. Not only that, but they arrived in a dispicable state, the polar opposite to how we had sent them. We had wrapped them both securely and safely in vast amounts of strong wearing tape. However when they arrived to us over 2 weeks later they were completely trashed, they had been opened and almost half of my belongings stolen from inside. The things that were stolen included; 2 pairs of ski boots and one pair of Snowboarding boots all brand new. 2 brand new helmets. (All these things were vital to myself and my partner as we are currently on a SKI season with no way of skiing now) brand new fold away storage boxes, an Xbox 360 and GoPro hero 4 to name a few. Now, I understand that parcel force state on their website that they cannot compensate for loss or damage to electrical goods. However we took out insurance on EACH box that would cover us for up to 300 pounds of damage or loss. The two sets of ski boots and helmets alone cost over 600 pounds (which we provided recipes for). The measly sum of £150 which we received to cover BOTH the boxes does not in any way equate to the price of all the other things taken. Parcel force offered a safe service and they did not provide, our parcels were stolen from, damaged and late. We however received no compensation for this. When we attempted to make contact with the company and the 2 other companies (Parcel monkey and GLS) they utilised to make this poor excuse for a delivery to find out where our parcels were, we would state our problem and then would be promptly put on hold every single time until eventually the phone would cut out - again costing us money as these companies all charge for phone calls. I am appalled shocked and as you can imagine extremely upset with what has happened and how the company has 'handled it'. When we filed a formal complaint all three companies passed the blame between each other and it is quite frankly insulting. A ski season ruined and many things lost all down to the appalling 'service' they provided.