Where Should I Start?!!
1. I was not informed of any customs charges. I would not know until I
started to contact the seller. (I did not receive any notification from Parcelforce)
2. When I paid for the customs charges on the 9th October I have informed the operator that I would like the parcel to be delivered on the 17th October. On the 17th October, I have decided to contact Parcelforce at 2:00 pm to check on the progress of the parcel.
I was told to my surprise as I requested for the parcel be delivered on the
17th October that there was an attempted delivery on 11th and 12th October, No letter was left to inform me that there was an attempted delivery otherwise I would have rectified the mistake that occurred.
3. Upon speaking to an operator on the 17th October which I have express how frustrated I am as this was my birthday and that I have wasted the day waiting for a parcel that would not be delivered. I have asked her to arrange a delivery for the next day and I have also ask for an estimated time of delivery. She has promised me that she will call me on the 18th October at 9 am when she starts her shift to give me an estimated time of delivery. On the 18th October 10:26 am I have not received the promised call so I called Parcelforce east to inform the operator that I was waiting for a call and to ask for an estimated time of delivery. The operator has informed me that the estimated time of delivery will be between 11 am – 12 pm.
4. I have called at 2:01 pm inform the operator that I have been waiting for the parcel and it has not yet arrived, that it has passed the estimated time of delivery given to me. The Operator has taken my number to give to the driver to contact me for the time of the delivery and also should there be any problems the operator will call me back.
5. I have called at 4:33 pm to check on the progress as I have not received any call from the driver. The operator has informed me that the parcel was brought back to the depot as the van broke down? I have asked for the operator to pass my call to the manager as I am greatly frustrated that I have wasted 24hrs waiting for the parcel to be delivered and that I have arranged for 2 days annual leave just for this parcel. The operator has taken my number again and she has informed me that she will pass it on to the manager and that the manager will call me tonight before the depot closes.
6. I have called at 5:33 pm to ask to speak to the manager an hour has passed no manager has called me. I have told the operator that I would hold on the line until the manager is available. I was advised not to and was reassured the manager will call me tonight.
7. I have called at 5:41 pm to inform the operator that I will come in to
collect my parcel and that I have needed to hire a cab.
8. Upon arriving at the depot I was carrying 3 filling folders on my arms with letters to show as proof of address and identity to avoid any further issues...The person on the desk needed to open the side door as the parcel was too large to fit "13kg". I am surprised that no one has helped me with it knowing that I only have one free arm available as I am carrying the folders on my other arm and that I need to carry it to where the cab parked.
9. I have received a call from 0207 011 3687 at 6:35 pm but upon answering the call the caller waited to hear my voice then hanged (When my phone ring I have answered it immediately). I tried to call the caller twice straight after but it was just a deadline. I am not sure whether this was the manager who tried to call me.
10. I have again called the east depot 6:37 pm to ask to speak to the manager as the depot closes at 7 pm. The initial call was picked up at the south-east branch which the operator has transferred my call to the east branch. When east branch operator has answered my call the operator has advised me that the manager will now call me to no surprise no one has called me.
Giving them a one star is very generous given the ordeal I was put through.
6 years ago
Parcelforce has a
1.2
average rating
from
2,885
reviews
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