This is the review I posted on another review site but was taken down probably because I mentioned the actual names of other couriers in the last sentence. This is the email I sent to a major store chain after an attempted delivery experience “Delivery ********* was due to be delivered between 13.30 and 14.30 yesterday. At 13.45 when an apparent attempt was made to deliver I was sat eating a sandwich virtually in line of sight of my front door with a dog at my side who goes berserk when the door bell or knocker are used, the bell sounder being half way between me and the front door in a modest sized house. At 14.06 I received a text to say an attempt had been made to deliver the parcel. There is absolutely no way the delivery person rang or knocked, nor did he bother to complete the card tick boxes advising what to do next, nor indeed did I receive an update text when the driver was in the area as I should have done. I spoke to a very pleasant gentleman in your customer services department immediately after I received the text, who spoke to parcel force who advised they would try to arrange for the driver to return and deliver. Need less to say he didn’t. I suggest you cancel the order and ask Parcel Force to return the goods to you. I am very sorry, I was really looking forward to ******************** which I have purchased on previous occasions.” The major store arranged for the goods to be returned to them, and advised they were in the process of reviewing their delivery contract and my input would be taken into consideration. A week later I looked out of a front window to see a Royal Mail delivery van with one delivery person standing by the van and another walking away from our front door. I knocked on the window whereupon the one leaving the property turned round and gesticulated the parcel had been left next door. If the parcel had already been left next door why was he still on and in the process of leaving our property. No, he hadn’t left a card so that wasn’t the reason. We have numerous deliveries from other couriers etc which never miss a beat. What are parcel force doing so differently and why ?