This is Kim, I was supposed to receive my parcel on 28th Nov, until Dec 7th, still no parcel received. On Dec 1st, I've received a phone message that they have attempted deliver the parcel to me at 9:30, but i was not at home so they left a card. The truth is that my mother and I were at home and nobody came and no card has been left. During these days, I have called Parcel Force customer service 12 times in total. Each time, different customer service staff answered the phone call but eventually after the call has done nothing to make the delivery happen. Im not sure if this website works, but I'm just giving it a try, hopefully, it could make the company realise how bad their customer service team is and how their driver lied, and how late their staff deliver a simple parcel, and how bad their staff's implementation is!