I have only used parcel force twice , the first time the service wasn't too bad and the item was collected on time and arrived on time. The second occasion it was one of the worst services i have ever had , not only did the company not pick up my parcel but customer service was utterly disgraceful, many rude members of staff who don't listen to you. besides one person called Shaun who was the only person to apologize out of the 5 different people i spoke to and he was very helpful, i think it would be better putting him in charge then maybe they would be able to provide a good service. As i was saying, i was given false promises that the parcel would be collected the next day and the next day etc after it not being collected on the allocated day but was never collected and after making 2 formal complaints they still did nothing at all to resolve the issue. I seriously think parcel force's service is shocking and i can't understand how they can run their business like this, they have a lot to answer for and seriously need to improve vastly to be anywhere near becoming a good company again Finally i would recommend people not to use parcel force and give serious consideration to seeking an alternative courier as this company literally, can't deliver.