Very slow and unreliable service. I had to take the day off work to receive a delivery. Was stuck at home all day waiting for the parcel to arrive and it's 6pm and no delivery yet. Called customer service and was on hold for 20 mins and then someone hung up. I called again and waited another 20 mins until a very rude lady answered and was not helpful at all. She gave me another number to call to reach the depot in West london, then she just said that if I didn't get it before 6pm then I'm not getting my delivery today. I had to take a day off for this delivery. I was put on hold for another 25 mins until another guy answered, his name was Josh or Joshua (not an English accent) i started explaining to him the situation but then he just hung up on me. AVOID this company at any cost. Very unprofessional and unreliable. You would be better off with ANY other service. Total waste of time.