I sent 5 parcels to Europe, but one never reached its destination. Since then, the calls that I had with the customer service team have been a nightmare. I called and wrote to the customer service several times, receiving a lot of contrasting information. The parcel seemed to be lost, a customer service staff ensured me on the phone that they would re-package it, send me pictures and send it back, which did not happen. Two days later, I received an email saying that this was not possible, without clear explanations on what should be done, whilst I made clear that I didn't want to receive the parcel to my sender address, as I'm not living there anymore. Unfortunately, this is what happened. After 5 weeks, the parcel turned up at my former address, damaged (someone tried to open it as the content might have seemed appealing). On that day, I called and spoke to 5 different people at Parcelforce, who gave me contrasting information. Someone even told me that the parcel had arrived that morning and that my mum signed for it, which was not true. Someone else told me that nothing could be done. At the end, someone at my local depot depot told me that they could organise the pick up and gave me an email address, which was wrong. Again I tried to call several times, I left a message to be called back, without success. At the end, someone has organised the pick up to send the parcel to Europe... After two months. I'm still unsure whether it will reach its destination. The whole situation has been unbearable due to: - damage to the parcel - delay in delivering the parcel - bad customer service (contrasting information, lack of help, except in one case) - long wait on the phone to talk to someone, which also meant waist of money for me I would not recommend sending an international parcel with Parcelforce.