I've been waiting for an antique purchase to arrive from Scotland on a 48hr tracked delivery. 48 hours would have been yesterday but it does state that their '48hr' service is '2-3 days'. So really it's an 'up to 72hr' service. I made arrangements to be in all day yesteday but it hadn't arrived with my local depot. At around midday today (Saturday 23rd December) it hadn't arrived. I thought best to check and on the tracking page online it stated that it had arrived at 10am with my local depot (a ten minute walk away) but had been 'Returned to Sender', 'unable to deliver due to 'incomplete address'. Now, I find this very very hard to believe. That an item could make it all the way to my local DO, which means that there was a correct post code on the parcel. Given that there must have been a post code on the parcel, then they would of course have known the street that the address was on. So, the only piece of information that they must have been missing, was a door number (I think a simple door number and post code is all we really need to write on national post for the postal service to have a correct address - could be wrong but that's my understanding). I'm going to give the sender the benefit of the doubt here and assume that, as operating an online-only shopping service, they're pretty familiar with the format of an address. And the fact that I filled out my own address when I ordered online, that was shown again to me on a confirmation email. Perhaps Parcel Force could employ a similar system? Given that 'addresses' are part and parcel of their service! (apologies for the pun). I don't believe for one second that there isn't some incompetence involved here. I've had trouble(s) with Parcel Force in the past and vowed never to use them again. I was a little anxious when I realised my purchased item was being handled by them. I'd use DPD over them every day of the week - at least you get confirmation texts with delivery details shown long BEFORE the item is delivered so you have a chance to correct any errors. All the details are also online to view when tracking. There's no confusion about the delivery date/time/address. There's nothing on Parcel Force's tracking service - except hollow semi-promises and where it is in terms of which depot it is with - no expected delivery day (still the 2nd or 3rd day MAYBE). I can't see my address on the tracking page anywhere. I'm absolutely furious about this. How can they not have an address this far down the line of delivery? How can there be no way for any member of staff to be holding a parcel and say "no idea where this is supposed to be delivered to - let's send it back to the sender". I'm now doubly concerned that the tracking page states that the parcel is being sent back to the 'National Returns Centre to determine the senders details'. What? You need to send it somewhere to find out who sent it? This is Orwellian madness surely. There's these things called computers that can help keep information handy. You can even give all the staff devices or apps for their phones to access said information instantly anywhere. Surely Parcel Force doesn't still operate with carbon-copy paper still?? Way way way behind the competition. And I don't belive any of their non-committal service pledges. I'll never be using them. And I'll be insisting my vendors don't send me my purchases by them in the future either.