sent parcel to Italy on euro priority which should be 2-3 days max. So far its been scanned in the country 6 times, prepared for delivery 3 times, delivery scheduled 3 times, Attempted delivery - premises closed even before the prepared for delivery and delivery scheduled above, yet it was a private address with the person still in and no delivery or card attempted- so a blatant lie. Now been 1 week and still no attempted delivery by their Italian useless partners gls-italy.com who it appears are as incompetent as they come. I rang to complain here and they gave me a phone number of the agent in italy (too lazy to help their customers here) so I had to do all the chasing myself. Range the agent who said they are in a mess and we can collect the next day. My customer had to drive 20 miles to Ancona to then wait 2 hours as there was a massive queue today as it seems no one had any parcels delivered by this useless company. I will be making a claim for a full refund as I paid a extortion amount for a delivery and got self service. Just not good enough for a company and whatever lame excuse they are going to give me its just not up to an acceptable standard. They need to close it down and start again, starting with the italian GLS useless lying counterparts. This is the second parcel this week that Parcel Force cocked up, they wont mess another one up as I wont be using them again. Please use UPS everyone as this company is beyond help and customer service is a disgrace.