Never give these idiots a penny, they have no respect for your property and won’t accept responsibility when things go wrong Parcelforce broke my £420 guitar, despite it being in a padded case, with airbags on 4 sides and in a sturdy outer box marked 'FRAGILE' on all 6 sides ! How the hell they managed it is beyond me ? They sold me insurance to cover the value too, but have refused my claim, and subsequent appeal. They said their guidelines state 'a hard case' should be used for guitars, but as an experienced musician and guitarist for over 40 years I argue that this guitar was better packed how I had done it. I detuned to slacken the strings, so there was no string tension on the neck. It was interesting how they drop the odd one liner in with ‘guitar speak’ as if they knew what they were talking about, but you can see straight through that ‘must follow procedures and look professional’ mask. It was clearly rehearsed responses to pass blame back, it’s disgusting behaviour really ! I provided photos of the packaging and common sense should have prevailed, but no, they clearly never had any intention of taking responsibility or paying compensation. What kind of employee throws such a package with enough force to break the neck on a guitar ? This was not just a 'chuck it in the van' scenario here ! I've dropped a guitar on the floor at band practice in the past (not this one I might add) and not even marked it, so this would have been thrown with considerable force. So I am completely out of pocket. Multi million pound business dumping on the little guy ! It doesn’t matter how well you pack something if Parcelfarce employ people who clearly like to throw fragile packages ! Don't give these idiots a penny, use another courier service