I received an email stating that my parcel would be delivered on Friday, 29th December. I stayed home all day. Did it arrive? NO. Late that evening I went into their tracker service, only to find that my parcel was still at their national hub, which I believe is in Coventry. I live in South Wales. Why on earth did they send an email stating it was being delivered on a specific date when there is absolutely no likelihood of this happening. The parcel finally arrived at my local depot (Newport) in the early hours of Saturday, 30th December. Obviously there was no delivery on the 30th, 31st and 1st January. My parcel eventually arrived on Tuesday, 2nd January and when I questioned the deliveryman he could offer no explanation as to why an email had been sent and made matters even worse by saying that they did not work on Friday, 29th December ???????? Unbelievable. Their tracker service needs to be updated far more frequently and timeously and if they hope to attract more business they will have to "get their act together". What a shoddy service. When my parcel eventually arrived it was delivered in a white, unmarked van, by a man in ordinary clothes (nothing to show he was a Parcelforce employee), and with a woman in the passenger seat. No wonder other logistics firms succeed where "Parcelfarce" fails.