People, these guys don't respect your property at all, despite how well you've packed your item and how much boxes you've used and bubble wrap. Despite any additional insurance purchased they will destroy your item and reply will be as follows: "we cannot offer compensation on your claim due to insufficient packaging being used to post the goods". This is standard phrase to close any claim without right to appeal. They disregard any photo evidences that proving that it was packed securely, they disregard any labels, they just take money from you for such a poor service and that's it. I've sent a computer packed in a wooden framed plywood box filled with the air cushions, polisterol separators and bubble wrap so that it could survive any reasonable drop. However it didn't help, all internal components were destroyed by such a shock that even pci slots were dislocated, but the box was not intaked. They said there should be extra external cardboard packaging to the wooden box. This is ridiculous, how can cardboard be stronger than the plywood. All my attempts to get compensation were ignored, despite the fact that I paid extra £15 for the Enhanced insurance cover. I encourage all who have had bad experience to go to small claim court, may be this will help to change the situation with such a terrible service.