What a shamble of a company!! Having ordered an item from the United States, which is major component for a car, everything ran smoothly till it hit this company! Having arrived into the country on the 6th January, and stating on USPS it cleared customs, this company then foresee to take it all the way to THEIR Coventry Customs to then hold it there, when this is the part that is needed to make my partners car run. Having this company on 8th January to see where the parcel is at 10:46, I was told this parcel was not even in the country, when we knew for a fact it was. I then ring again at 14:32 to be told it has been moved to their customs, which is contradicting what I was told nearly three hours earlier! I rang in again on the 9th January, at 14:41 to be told it is with Customs and there is nothing they can do and that I have to wait for letter from them to tell me how more extra we have to pay them! I also questioned to this gentleman why is it we have had parcel come from the US before, and never been charged custom charges, and he said this is being charged due to the 'value of the product' so this product was over £200+, and because of this, this is why they have sent it to Coventry.! I understand custom charges, however we paid extra for postage for this parcel to be here the latest the 8th January and this is now stuck with this company who are not accommodating to people what so ever, and who can apparently not contact their customs department nor can we the customers either! We paid a substantial amount more for postage to have this arrive on a quick time scale, this company have forgone the agreement we made with the seller of this item, and I am disgusted by their lack of help. And when passed through to their 'feedback' which you ask to get put through to, you are not told you need your local depot 4 digit branch number so you can't even complete this feedback even if you wanted to and you are not told this when being put through! Avoid using Parcel Force for International deliveries as nothing you order will arrive on time, and they make your life more stressful than it needs to be!