Sent a Picture which was wrapped in several feet of bubble wrap which was secured with lots of tape, it was then put in a picture box and again covered with Fragile tape. The picture never got to the recipient and when I checked the tracking it said it was damaged and returned to sender and signed by someone I did not even know. Checked with neighbours but nobody of that name. Its turns out its the name of the lady at my PO. Went to PO and spoke to the lady who knew nothing about it and had no documentation for it. She checked the parcels she had but non of them were mine. I contacted the CEO who passed it to their CS who told me that they would not compensate me as there was inadequate wrapping. They claimed it had broken glass in it and they had to open it and take the glass out and re-wrap it and there was no return address on the parcel. I know this is lies as there was no glass in it, it was acrylic glass which is virtually unbreakable and would only break if it was crushed by another heavy parcel or run over by a truck! Also the acrylic glass would not come out as it was wrapped in lots of bubble wrap and sealed and then in a box. I contacted the CEO again who has passed it to another person who says they have seen the picture of my parcel and there was no return address on it but would give me a refund once they have investigated. If it was re-wrapped by them which they claim, they probably never put the return address on it. Trying to get them to send me a picture of the damaged it is like trying to get blood from a stone. I have to send them lots of proof but they fail to send me the picture of the item, which makes me wonder why!" However it does not matter whether its damaged or not, it is now classed as lost! But they still refuse to compensate me. I will never use Parcelforce again and will use DPD which is cheaper. UPDATE they eventually sent me a picture of my parcel which did not show any bubble wrap and it just it shows the (flattened) box so obviously trying to make out I did not wrap it properly. They also failed to show the Frame on the picture so that must have been badly damaged and could not show it. They also still blame me for it now being lost as they said I should have put my return address on the front of the parcel and not on back of parcel, which is rubbish as return address is always on the back of the parcel. However they have now said they will compensate me as I was quite prepared to go to small claims court and they knew if I did that, they would not have a leg to stand on. My advice is if your item is lost or damaged, contact the CEO of parcelforce and tell them you will claim through small claims court and stand your ground. Do not give up! When you send your parcel and pay the insurance and it is accepted at the PO and by Parcelforce they are then liable for any loss or damage. They rely on customers just accepting what they say and walking away.