My local regular delivery driver is excellent but the online Parcelforce parcel sending service is useless in the event of a fully insured claim. They now have a brief automated online claim form with no message box or anywhere to explain anything. I uploaded everything they asked for as the sender. The recipient was waiting with saved packaging for them to inspect. They replied only to me (they didn't contact the person who experienced the damage) by automated response 6 days AFTER the claim time had elapsed saying the claim had been rejected because they needed missing uploaded information (of which there was none) within the timescale of the claim!! I'd paid extra for the insurance but there's obviously no effective cover at all with Parcelforce so won't be using them again for anything valuable!