After five failed re delivery days they have still failed to deliver a 60th Birthday parcel from the Beckton depot. The reason they give is 'driver says parcel is being refused.' Why on earth would I keep ringing them every other day asking where is my parcel? Only to refuse it again and again. Each time they promise to get it sorted and draw a line be under it but fail miserably. The obvious answer is the driver is attempting to deliver to the wrong address! The staff are out right lying to me and have ruined what was supposed to be a 60th Birthday surprise gift. I am awaiting a rearranged delivery as I list this negotiated between my daughter and Parcel Force East (Beckton) but as yet , as expected no delivery. This will be the 6th time I have stayed at home for this. Other parcels or post have been delivered everyday to my address for my daughter from other couriers obviously much more reliable than Parcel Farce !! Would give them 0 score if it was an option.