I do not know what is happening with parcelforce, I booked and paid for a parcel yesterday , they never collected it and could give no reason for not doing so, instead they told me all they could do is re book it for today between 12 and 3pm, Well it is now 4 pm and they have not collected, I live in a village on a main road so there can be no problems finding me, I have complained again and simply been told they would re book it for tomorrow, the operator initially refused to give the details of the complanies department and instead told me she would deal with it . Eventually they gave me the details reluctantly. What a terrible service I can only suggest you don't use parcel force that is spelt with a very small p.