parcels due for delivery 7th or 8th march never arrived ,no card to say been,no contact.five days later after numerous phone calls ad stress find out they were taken to an inaccessible post office in the centre of town miles a on the 8th march and left there.having no way to know this caused great stress and inconvenience to me and to my reputation with thesender who thought I had the goods ok.Had to pay a pound to collect the parcel can you believe. spoke to an area manager who seemed interested at first then changed. his view the next day we spoke didn't seem interested but could have my pound back.nothing for inconvenience, time and trouble I had to get my belongings ot late delivery. very shocked how this company has gone downhill since I last used them. to add insult my delivery was broken upon arrival ad I have had to pay to send it back hoping they will take it back as they sent it 7 days ago...really really poor service and follow up action. we may only be smqll customers compared to businesses but we should still matter. hoping to avoid using them in the future and will try to request companies us alternatives who I order from. I WOULD ADVISE YOU TO AVOID IF YOU CAN....