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Stephen Baker
I ordered a kitchen base unit from B&Q (1x unit + 1x door) both items were dispatched with Parcelforce and due for delivery on a Monday, I took the day off work to facilitate the delivery. My Parcelforce experience went something like this..... Mid-afternoon a white and rusty van turns up, the driver runs up our drive thrusts a parcel at me and say's "E R Mate" , runs back down the drive and gets in his van, I shout to him and ask where the remainder of my delivery is? He checks his clipboard and says "ain't got owt else mate" so I ask when the rest of my delivery will arrive, "Might get it tomorrow mate" gets in his van and drives off! (Bearing in mind I've taken the day off because of this delivery) After contacting ParcelForce they inform me my delivery have been sent out with 2 separate drivers and the second part will arrive later that day Needless to say it didn't. This is where the story gets in to the realms of the Parcelforce driver breaking the law!!!! I checked the Parcelforce tracking number and the information came up as.......... Your parcel was delivered on Monday 12th March 2018 at 15:27 and it was signed for by MR BAKER Oh, no it wasn't, the driver was in too big a hurry to be on his way!! There is a squiggle in the box that is clearly not my signature ;so the driver had attempted to forge my signature!! Anyway long story short the second part of our delivery ended up at a local Post Office and we had to go out of our way to collect it . Recommend DPD over Parcelforce any day.,they deliver in 1hour time slots and the drivers are far more polite.
6 years ago
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Parcelforce has a 1.2 average rating from 2,885 reviews

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