I was sold a 1-day delivery for extremely important parcel, which was supposed to be delivered to Finland the day after they were collected from UK. I was charged 51£ for the "next day delivery", and when the next day came, they told me it takes 3 days in the destination country to deliver. Do not use this company. I made my purchase in a phone on purpose to be able to confirm twice, that the delivery is for the next day. Third time I confirmed the delivery to be the next day was when they collected the parcel. Complete rubbish.
They also took the receiver's name and address on the phone, and we went through it together to confirm everything is in order - yet, when they parcel was picked up, the address was there twice, misspelled, and the receiver's name was missing.
The customer service suggested I might be able to claim back some postage expenses, if a wrong product had been sold to me. The 1-day delivery service is advertised on their own webpage, to be specific, in the middle of it.
Stay away from this company, you will be charged an unreasonable amount of money for bad service, and getting stressed about what is the next thing to go wrong. The 1-day delivery is for people, who are willing to pay an outrageous sum of money because it's important, that the package arrives as promised - the company could not care less.
6 years ago
Parcelforce has a
1.2
average rating
from
2,885
reviews
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