I am being very generous giving parcel force 1 star and this is only because they finally delivered my parcel after losing it for almost two weeks and it turning up battered and damaged. I actually don't think there is an option to give them zero stars which is unfortunate. Tried to phone their customer services but noticed that there is a £6 connection fee, after that it is free, how very generous of them. Got through to the customer services who were more of a hindrance than a help and was told that on top of they would have to carry out a 7 - 10 day investigation into where my parcel had disappeared to. I am not talking about a small parcel this is an electric guitar and a large hard case which I thought was pretty durable given the fact I had had the guitar for five years and it was still in perfect condition. Well until these butchers got there hands on it. The kind of damage looks like somebody had been stamping on it. I finally contacted the CEO but unfortunately was not worthy of a response in person and my email was passed onto one of his colleagues who informed me that the hard case was not packaged correctly and this is why I would not be getting refunded. Avoid these cowboys like the plague