This is the worst company I've ever dealt with in any type of business. I wish I could give negative stars. I went to my local post office in Newquay, Cornwall UK, and was over night shipping immigration documents to Canada. We sent to a P.O. Box in which we found out later on Parcel Forces website that there was a delivery error because they can not ship to a P.O. Box. Which I spoke to our local post office and explained that situation... but this is where my frustration comes and where this complaint falls all over Parcel Force. Once I saw that the tracking was set at could not deliver, I called the Parcel Force and asked what was going on, so they said due to it being a P.O. Box we will be returning the package to you, and it's on a boat and will be about 5 to 7 weeks to receive back. I was pissed by this, because really you didn't call me or let me know, or give me the option to pay to send yo a new address, or to return back to me quicker? No... but then things get even more complicated. At this point I put together a new application for my immigration documents to Canada, because the original package was being sent back... Well no. We later went to the post office to speak to them and tell them their error and that we need to send a new package. They told us they got a call from Parcel Force around 6pm stating they were going to downgrade our package and still send it anyways. So why the hell did Parcel Force call my local post office, and not me when my number is all over that package? This is when we found out it still had never left Cornwall and I could have drove to pick it up, it was not on a ship back to us. So where did that information come from? So we then called Parcel Force and said we want the package returned to sender. The lady Sarah, from the Cornwall hub said yes, we can do that and she put urgent all over our tracking number and said please cancel order and return to sender. She said it should be back in 5 to 7 days. Ok, we thought all was good and sent the second application overnight to the correct delivery address and not the P.O. box. But then there is more.... We later tracked it again and it was in Toronto and passed on to FedEx in which Parcel Force can not give us the tracking number for FebEx because they don't have it and they honestly don't know where it is. We asked to speak to a manager but they said there is no managers working on weekends... That seems weird to me, maybe that is why Parcel Force has the worst reviews ever of a company. So now I'm in a situation because I have two duplicate applications going to the immigration office in Canada which is going to delay my entire process for most likely 2 to 3 months extra because of the confusion. We are still waiting for Parcel Force to call us so we can find the tracking number for FedEx so we can cancel the shipment through them. At this point I am willing to pay £1000 to get that canceled, even though your company should be paying for it all. So what I thought was going to be a pleasant experience and that I was getting a head start on my visa to Canada has now delayed me, thanks to your Company. This has been the most ridiculous customer service and company ever. I'm surprised you can even sleep at night knowing you are screwing people left and right.