I have been waiting for a delivery (flooring from The Rubber Floor Store) which was promised for Wednesday for three days now. It's now Friday 11pm and my builders are coming in tomorrow to lay the floor which is lying in ParcelForce's Gatwick depot. I am going to have to pay the builders 50% of their fee (£300) as they are turning up in good faith to fit flooring which doesn't exist! I called ParcelForce's Gatwick depot three times today - lengthy phone calls with robots - and when I was finally connected to a human on two occasions was promised a call back with an explanation of what had gone wrong and when my delivery was coming. Needless to say, no call backs, still no idea of when, or even IF, delivery will (or won't) happen, totally unacceptable service! Totally useless, am seeking compensation. Why do they send a text saying that "your parcel IM4342323 will be delivered by Parcelforce today" when the tracking sytem on their website states that the item is stuck in their depot three days later?