I was expecting a delivery for the 11th May, I waited in all day nothing arrived by 4:45 so I called them. After a lengthy phone call wait I was redirected to the local office, my delivery could not be found on that day's delivery list (because I did not have my tracking No) after a long time it occurred to the parcel force employee to check the depot list, sure enough it had been delivered the day before. Because of parcel numbers it had been decided to deliver my parcel on another day without informing me. I asked the parcel force employee if I could re-direct the delivery to another address and he put the phone down on me. I then spent another hour trying to ring the depot again but could get through because they were not answering calls and my call was then re-directed to Milton Keynes and London Central at this point I could do nothing but spend 40 minutes and drive to the depot. On arrival to the depot it took 20 minutes for the person in front to be served and another 20 minutes for me to receive my parcel.