Why are companies still using Parcelforce !?!? Terrible service and even worse customer service! I really don't understand why companies use Parcelforce for their deliveries. I ordered from B&Q and the item was supposed to be delivered next day. I received a text from Parcelforce following morning saying the item will be delivered between 11.00 and 12.00 Item was not delivered! I check the online tracking and it said, it was sent back to local depot!!! I called several times an no one could tell me why but they kept asking me for my contact number each time and promised to call me back. Two days later still nothing and no one knows where the item is!!!! This is not my first bad experience with Parcelforce but I regret not leaving a negative review last time... I personally never use Parcelforce and really wonder why any company would want to, given this company's track record! Poor show Parcelforce, every time so far!!