The most terrible delivery service experience I have ever encountered. An urgent document needed from London to Hong Kong using the global express which cost £63.7. Promised to arrive in 3 days. Instead it was mistakenly sent to Shanghai and being held by customs without clearance owing to invalid address. After numerous tracings I eventually got the item but it was already 11 days from desptach of documents. With great frustration I failed to meet the deadline of an agreement owing to such a long delay! I have prepared everything to claim my postage back, yet after reading the users reviews I honestly doubted if I could have the slightest chance of taking my money back! Funnily enough, just read the online tracking system and they stated my parcel had been collected at LONDON BRIDGE instead of Hong Kong. I shook my head in disbelief and all my confidence towards this company totally gone! I will NEVER use their service again!!!