I booked a next day collection of between 9 am to 3 pm on June 5 2018, for three cakes which were to be delivered the next day. Needless to say that these are perishable items, therefore time sensitive. Three o'clock came and went and no collection happened! I telephoned Parcel Force several times and got the worst run around from all of their reps. Finally after 5 pm I was informed that they had a technical glitch and so my booking was not logged for pickup despite receiving email confirmation and the recipient receiving the same. What an utter disappointment for the recipient; waste of time for me waiting all day and most of all the money spent on making the cakes which will probably go off by the time they are picked up. Problems do arise but in this online world it is both unacceptable and inexcusable for a service provider to be so callously unresponsive to customer queries and to not have a reliable online system. Trading Standards should really look into this company. Obviously Parcel Force does not care based on the high percentage of negative reviews therefore it would be very wise to stay clear of Parcel Force and save yourself disappointment!