Without a doubt the worst UK courier I have ever come across. This is not the first time I have come across such issues or delays... madness. 3 consecutive times I have booked with 2 days notice to send a package with collection on a specific date and no one comes to collect. No card, no email notification to say they won't collect and you have to then call them to arrange collection. However, I was on the online chat and even though the telephone advisor said they had re-booked my collection, the online advisor said they are not allowed to and she must try on her system!!!!!! then she came back and said she is unable to without an investigation so this will now delay the collection :o what do I do? Madness... never using these useless fools again.