My parcel was sent back to vietnam! For months we have been trying to find out why our parcel was sent all the way back to vietnam. Records show for whatever reason parcel force sent it down to England, held it there! No letter to say they had our parcel, and no customs letter either. We were assured on the phone that it is an automated service and letters were sent out that never arrived at our home. Now our parcel that we already paid 150$ to be sent to Scotland is back in Vietnam! Considering how parcelforce don't deliver north of Perth (we are in the highlands) non of this makes any sense!