Really bad customer service. I received an email confirmation with the delivery date and the possibility to pick another date. I clicked on the link to move the delivery to the alternative slot, which seemed successful as I was directed to a confirmation page that the delivery was rearranged. Needless to say that they still attempted to deliver on the original date. I received a text that a card was left with instructions on what to do next. There was no card. I called customer service to find out what happened and they said that for my chosen alternative date (which was the only option I was given), there was a £12 charge as it was a Saturday. This is why my attempt to change the delivery date did not even show in their system. At what point was I supposed to know that and why was I directed to a confirmation page at the first place? Then I was advised to wait to 5pm to call, IN CASE the driver was back. Only at that point I'd be able to pay for the £12 and secure the Saturday delivery. BUT if the driver is not be back before closing time, I won't be able to rearrange the delivery. I asked whether I could then call the following morning and was told that it would be too late?! None of this made any sense. In the end I was told to wait 24 hrs IN CASE the driver attempts to deliver again (no one knew if they would) and if they don't, then to call again after 5pm, again IN CASE the driver is back. If not, I'd have to wait to call again the following week. The customer service agents I spoke with were obnoxious and unfortunately didn't seem to know what they're talking about. Would not recommend this company, it's a mess.