Trying to get a redelivery arranged with Parcelforce is a joke. 1) The driver attempted to deliver my package twice, but did not leave any messages that he had done so. So I had no idea there was even a delivery attempt to begin with. Parcelforce also did not contact me OR the package sender to let us know that the 2 deliveries failed. If I didn't check, the package would just be left sitting at the depot for months. 2) Because the driver left no delivery attempt message, I could not arrange the redelivery through the parcelforce website. I tried to do it over the phone but their automated voice recongition system is extremely annoying and doesn't work at all. 3) I finally managed to get in touch with the depot that is holding my package and I attempted to arrange a collection at my local post office. The London Southeast depot employee confirmed that the package will be available for collection at the Old Kent Road post office on Saturday. When I went to collect my package, the post office did not have it - and neither did the other 2 post offices nearby. 4) When I called the London Southeast depot again a couple days later, another employee said that the package was still at the depot. So it looks like nobody even TRIED to actually deliver my package to the post office. So basically the previous employee lied to me when he promised my package will be in the post office on Saturday. The employee on the phone ignores me when I complain about it. When I arrange another redelivery, she refuses to give me any sort of written proof that the redelivery is scheduled. So who knows, maybe they will "forget" about the redelivery again. 5) Another example of terrible customer service at the London Soitheast depot: I explicitly said that home deliveries during weekdays are very inconvenient for me and asked if weekend deliveries are available. Instead of explaining the weekend delivery options, which I would have been happy to pay extra for, The employee neglected to mention that Parcelforce even offers weekend delivery as an option. So thanks very much for wasting my time. The package is schedules for redelivery today, but at this point I have no idea if it will show up or not. I guess with Parcelforce you just have to go with the flow and hope for the best. And if they make a mistake, don't expect them to admit it, or do anything to correct it.